biQ CRM (Customer Relationship Management)
CRM is an integral part of any modern business. In biQ ERP the CRM module is the basis on which all sales processes run by providing substantial assistance in maintaining and enhancing your customer base. It is a complete marketing tool and not just as a contact management system. With biQ CRM yoy have the ability to formulate your sales policy and monitor its status. You are also able to fully organize a marketing campaign via e-mail, SMS, letters, etc., setting your budget and evaluating results for your business. Information stored on existing customers (and potential customers) are analyzed and used to produce personalized information for sales, marketing and services.
Building lasting and successful relationships with a large customer base is the springboard for the profitability and longevity of your business.
Sales Forecasting & Reporting
Accurate and timely forecasts allow you to make your own assessment of the total sales perspective, ensuring in this way every possible Lead.
Ticket and Service Management
You are provided with all the modern tools for complete monitoring and recording every interaction with your clientele, regardless of how you contact them. Each new Ticket assigned is based on the policies you set. The provided integration with financial subsystems ensures that charges are made according to customer support contracts.
Enhanced Outlook Integration
Automatic synchronization of biQ CRM with email, calendars and your Outlook contacts.
With biQ CRM easily organize and manage all your campaigns in conjunction with specialized marketing tools. Review the performance of each campaign, come in touch with your contacts and improve your productivity.